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RCC Scheduler with fluent German and English Job

Job Title: RCC Scheduler with fluent German and English
Job ID: 279985
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Day to Day Work

Role Purpose:

As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer's within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.

Key Responsibilities/Outcomes:

Dispatch - Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.

Resource Management - Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.

Monitoring - Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.

Escalation - Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.

Key Qualifications:
- Close to native inGermanandfluency inEnglish
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Knowledge/experience of PC systems & components
- Experience of incident logging systems is an advantage
- ITIL qualification is an advantage
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.

Job Specific Skills:
- First class customer service skills
- Ability to work under pressure
- Excellent interpersonal skills
- Strong negotiation skills
- Strong problem-analysis skills
- Excellent verbal communication and good written communication
- Methodical and organized with attention to detail
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