Quality & Process Management Specialist / 1st Level Steering (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2017.10.19.
Hirdetés azonosító: 1191158

  • Ensure the setup and hosting of a homogeneous, efficient and global 1st level steering for the global TC business, in order to provide the expected quality standards.
  • Operationalize the 1st level(s) for different standard operation models, based on various TC offerings, including the handling of the relevant supply chain.
  • Balance the options "make or buy" of 1st level, according to strategic and operative needs.
  • Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations.
  • Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations.
  • Contribute substantially to the development, alignment, implementation and enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings.
  • Act as a TC Division internal SPoC for all comprehensive 1st level topics.
  • Support central projects (e.g. innovation, automation).
  • Ensure best practice transfer between TC 1st levels globally, to increase efficiency.
  • Offer presales support by ensuring compliance with standards. 
  • Drive/steer the efficiency initiatives, to increase competitiveness.
  • Advanced English AND German
  • Advanced MS Office experience (PowerPoint, Word, Excel, Outlook)
  • Experience in 1st level and 2nd level operations
  • Experience in telecommunications
  • Management experience

Jelentkezés - IT Services Karrieroldal

IT / Informatika
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