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www.cvonline.hu
Quality Manager 
IT Services Hungary Kft.
Hozzáadva: 2017.06.24.
Hirdetés azonosító: 994542
lejárt
FELADAT

Key Accountabilities

 

  • Accountable for developing and managing the end to end process to achieve process quality and performance.
  • Represent T-systems in customer and supplier meetings, addressing improvements and agreeing on changes to T-Systems internal processes.
  • Manage and resolving escalations caused by service interruption which would lead to customer dissatisfactions of service.
  • Lead continuous service improvement across service lines.
  • Accountable for process related service level performance.
  • Initiate and lead continuous improvements for process usability and maturity. Develop requirements for standards, procedures, measurements, tools and technology.
  • Sign off and publish, update and maintain process documentations and activities for any new service transition, training and audit purposes.
  • Coordinate the remediation of audit finding with all processes.

 

Key Challenges

 

  • Communication with different parties (both internal and external) around the globe in different time zone.
  • Manage different expectations and priorities between T-systems and external party.
  • Alignment/agreement of internal process with customer specific process.
  • Assurance of Operational Readiness for any Project (internal and external) that changes the organization, tooling or process landscape on base of the Quality Management system.
  • Interfaces with Operations Leads & Managers, other ITIL Process Owners.
  • Represent team during management reviews, operational disputes and progress reporting.
  • Participate interview processes to attract and recruit talented subject matter experts for the process management, service delivery and operational leadership roles to accelerate the department’s service maturity and quality.

 

Dimensions of Impact (Revenue/Budget)

 

  • Processes need to be aligned across all service entries delivering from various locations globally to enable implementation work efficiently and effectively. This is mostly relevant to the result of customer satisfaction and service alignment initiatives and is considered as business critical for T-Systems
  • The Process Maturity has to be managed and the improvements to be planned and executed to exceed the benchmark maturity for the industry.
  • Assurance of Operational Readiness for any Project (internal and external) that changes the organization, tooling or process landscape on base of the Quality Management system.
  • Interfaces with Operations Leads & Managers, other ITIL Process Owners as well as Process Focal Points from each Service Line and also Situation Managers, for everything related to Quality Management. 
PROFIL
  • University degree in IT or equivalent technical or professional qualification with several years of professional experience in a relevant field of activity.
  • Experience in process business integration and leading implementations of enterprise-wide applications and knowledge on managing project.
  • 5 to 7 years experience in an IT function, of which 3 years experience, has been in a second line support role or leadership role.
  • Profound knowledge in the area of Computing Services and Solutions (Hosting and Storage)
  • Certified in ITIL service management framework.
  • Skilled in Office Productivity Suites – especially MS Excel, MS Access and MS PowerPoint.
  • Background in facilitating meetings, gathering customer requirements, and documentation using a consultative approach to build consensus.
  • Business Process /Workflow Re-Engineering or working with companies through automation or system enhancement of existing work practices.

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Külföld
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