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Quality Manager (Service Desk)

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2014.01.08.
Jelentkezési határidő: 2014.03.27.
Hirdetés azonosító: 731312


Quality Manager (Service Desk)
A Quality Manager (Service Desk) job is open at our multinational partner, who has a continuously growing Service Desk in Budapest downtown. They provide IT infrastructure and full scale of IT solutions to their B2B clients all around the world. The aim of the position is to regularly review and improve the quality of the services in order to meet quality standards set by the customer. The company offers an energetic work environment and the possibility to join a newly established service desk team.

As a Quality Manager you will be responsible for establishing, monitoring and improving service desk quality processes in order to meet audit requirements, as well as complying with the external and internal procedures. Your job will be implementing and regularly reviewing the quality procedures, standards and specifications in line with ITIL standards set by the customer, and suggest development opportunities if needed. You will measure data and report on employee’s performance and measure them against set Service Level Agreements. Your tasks will include providing training to the service desk agents as well as liaising with the managers to make sure that the quality system is functioning properly.

In order to fulfill the Quality Manager position you need to have a university or college degree, Six Sigma certificate, background in a service desk environment and 2-3 years of experience in quality management role. Experience in working with ITIL processes. In order to communicate effectively with the stakeholders in the EMEA region, you need to speak English and Hungarian fluently. Excellent communication, negotiation and problem solving skills, ability to influence at multiple levels, strong analytical mindset and positive way of thinking are also essential.

If you are interested in this opportunity, please apply with your English CV via our website.

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