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Quality Executive - Manchester, Salford, M50 3XL

About Us
Winner of 'Health Insurance Provider of the Year 2013', Bupa is the UK's leading healthcare company and Bupa's UK Market Unit makes up a key part of our business. We go beyond providing health insurance and protection products to our customers; we are here when they need us the most, providing the information they need to get through difficult times. Our roles are rewarding and in return you will be rewarded with excellent benefits and career opportunities.

About the job
As a regulated business, Bupa takes its responsibility of 'treating customers fairly' very seriously, particularly when it comes to creating and executing customer communications and developing and managing regulated products and services.
The purpose of this pivotal role within the Bupa Health Funding Marketing Team is to ensure regulatory risks are identified and escalated, process/action plans created and delivered, and processes to mitigate risks are audited and tracked as fit for purpose.
It is the individual's responsibility to ensure that the First Line of Defence within the Marketing Team is robust and to escalate with Senior Management when this isn't the case.

Key Responsibilities
• Supporting the Head Of in ensuring that the BHF marketing team deliver customer centric and compliant products and communications - the Quality Champion.
• Ensures regulatory driven process changes are communicated and embedded within Marketing processes and the Marketing Team and across the Bupa business (where required).
• Creates a programme of auditing that tests processes are in place to ensure marketing execution (communications) meets regulatory requirements, new products to market adhere to a robust product development process and legacy products are reviewed on a regular basis.
• Ability to engage a wide variety of senior stakeholders within a complex organisation, with the ability to understand which stakeholders need to be involved and when throughout the product development and communications development processes.
• Manages the Marketing Risk Register including owning certain aspects of remediation where appropriate and tracking ownership and progress against all marketing owned risks.
• Track and analyse MI from Digital Asset Management System and flags training requirements with the Marketing Operations Manager.
• Working with the Compliance and Legal Teams to ensure Marketing processes and practices reflect the latest regulatory requirements.
• Audit BHF marketing team to ensure customer experience is understood i.e. embed mandatory requirement for call listening.

Specific Skills
• Minimum of 4 years of working in an FCA regulated company in a marketing department
• Educated to degree level, or equivalent
• Experience of managing a range of stakeholders at all levels of an organisation to ensure optimum engagement
• MS project/Visio (or other project management software) experience preferred
• Excellent planning and organisational abilities
• Good analytical and numerical skills required to help prioritisation of initiatives to improve customer value and drive profitability
• Six Sigma experience desirable

What we'll give you

We'll look after you with our contributory pension scheme, bonus scheme, private medical insurance and annual salary review and help balance your home and work life with 25 days holiday each year (pro rata for part time employees). We'll also help keep you in shape with free Bupa health screens, use of our onsite gym and access to our 24 hour health line. You will also receive regular training and coaching to support and develop you in your position.
Bupa is committed to an environment which will attract, retain and motivate its people. Bupa aims to ensure that every applicant to, or employee of is assessed for employment, promotion and development solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For more information on our equal opportunities please contacts us.

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Munkavégzés helye Manchester
Kategória Külföldi munka
Régió Külföld
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