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Quality Assurance Manager - Newcastle Upon Tyne


  • Frissítve 1032 napja
Quality Assurance Manager
Location: Newcastle
Salary: £28k + £3K

Since 1974, Mark Group has helped over two million homes and businesses save energy. We've grown at quite a rate and operate on three continents, helping to install over 7,000 energy-saving measures every week. As a result of our growth we are actively seeking a Quality Assurance Manager.

As a Quality Assurance Manager you will be responsible for supporting the installation manager with the day to day running of a team of installation engineers. You will be required to carry out WIP and safe working practice inspections. You will also be required to attend site for on demand repairs and remedial work where required. Your role will also be to support, coach and develop the installation crews in the field.

Quality Assurance Manager - Main Duties / Responsibilities:

• Carry out Monthly Work in Progress and PUWERS inspections with the field installation engineers.
• Support & coach the engineers in the field to ensure delivery of a high quality installation with an exceptional customer satisfaction.
• Identify training needs, put together training presentations and deliver these packages to people of all levels.
• Co-ordination of projects with Installation teams to ensure that internal and external KPIs are achieved.
• High levels of customer focus and the ability to deal with customer concerns and questions in a friendly and helpful manner.
• Give advice on project risks and areas of potential advantage to make the company competitive in achieving further business.
• Flexible approach to working hours in order to be able to meet with customers when customers can see you.
• You will be required to attend site for on demand repairs and remedial work where required, this may include also joint visits.
• Ensure all associated administration duties are carried out in line with company procedures
• Ensure that a professional and courteous approach is adopted at all times
• Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others.
• Capabilities that are high on our list of priorities include resilience, tenacity and the ability to identify new opportunities.
• Any other reasonable duties commensurate with the post, which may be allocated from time to time.

Quality Assurance Manager - key skills and experiences
• An excellent understanding of relevant building and gas safe regulations.
• An excellent understanding of Central Heating and boiler Installations.
• Proven knowledge and understanding of the various Boilers, Central Heating designs and electrical installations are critical.
• Educated to a minimum of GCSE/O Level standard.
• Qualified by previous experience
• Minimum NVQ2/SVQ2 City and Guilds equivalent in plumbing and heating related occupations.
• Gas Qualified - CCN1, CEN1, CPA1, etc.
• Water regulations
• Unvented Hot Water.
• Part L energy efficiency trained.
• Full Driving Licence
• Excellent customer relations skills
• Strong time management.
• Strong interpersonal communication skills
• Self Motivated
• Flexible
• Able to work alone and as part of a team
• Personable
• Able to build rapport at all levels
• Prepared to travel throughout the UK
• Prepared to work away from home
• Prepared to work Saturdays if required
• Undertake any other reasonable tasks that may arise from time to time as required

In return we offer the Quality Assurance Manager as salary of up to £36,000 depending on experience and location.
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Munkavégzés helye Newcastle Upon Tyne
Kategória Külföldi munka
Régió Külföld
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