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Quality Assurance Analyst (Customer Service) - INTS/9/41

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Quality Assurance Analyst (Customer Service)



Working Hours: 40 hour week / Mon – Fri / 8:00 – 21:00

Exact working hours will be determined on a shift pattern


Main Task

The Quality Assurance Analyst is responsible for analysing the customer service and providing feedback.


Duties and Responsibilities

  • Perform live and historical analysis and provide feedback to the appropriate groups and individuals in an effective manner.
  • Monitor quality of service related emails
  • Perform assessment of recorded phone calls
  • Perform case reviews and provide trend data to management team
  • Prepare and analyse internal and external quality reports for management staff
  • Prepare, communicate, and coordinate surveys and provide feedback to the relevant parties in a useful format.
  • Provide recommendations for service and process improvements.

Skills / Attributes Required

  • 1 year experience in a Quality Assurance role
  • Experience in consumer/sales environments
  • Excellent oral, written and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Exceptional attention to detail
  • Good organisational skills
  • Good knowledge of MS Office (Outlook, Excel, etc.)applications and IT Support Services
  • Positive, enthusiastic, with a real team spirit
  • Strong work ethic, dependable and flexibility to work overtime
  • Willingness to learn and grow with the company


  • fluency in English.
Helyek Debrecen
Kategória IT / Informatika
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
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