www.cvonline.hu
Quality and Process Specialist (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.12.10.
Hirdetés azonosító: 1084863

YOUR TASK
  • Act as interface between Change Management and Configuration Management
    • Identify and remove reasons of invalid configuration items
    • Drive measures to take configuration items up into the CMBD
    • Drive measures to update configuration items in the CMDB
  • Act as interface between DM - Patch & release deployment management
    • Identify which types of patch and release deployment requests can automatically generate RfC tickets and support automation.
  • Quality Check Change Models
    • Ensure change models contain all mandatory pieces of information (collaborate and steer change model owners)
    • Identify change types which are executed repetitively/frequently (candidates for pre-approvals)
    • Drive candidates for pre-approvals to be processed until pre-approval is reached (collaborate with ITO Quality Leadership and change model owners)
  • Represent the ITO department in Change Advisory Boards led by Global Change Management
    • Decide (authorize / decline) change implementation
    • Document made decisions in meeting minutes
    • Collaborate with Central Change Advisory Board
  • Train Change Practitioners about the change management process
    • Operationalize the existing training concept
    • Fine tune existing training material according to concrete training needs
    • Deliver remote training sessions via telephone and computer screen sharing
    • Deliver on-site training sessions
    • Collect questions asked during training sessions and document answers in Frequently Asked Question documentation
  • Validate change management reports are correct
    • Collaborate with Reporting House which creates the reports
YOUR PROFIL
  • College/University or Technical college degree
  • Change Management experience
  • Configuration Management knowledge
  • Other ITIL Process knowledge
  • Reliable, honest, flexible, well organized personality
  • Willing to assume responsibility about tasks assigned, dedicated to fully complete assigned work
  • Self-supporting (after learning and ramp up)
  • Willingness to learn
  • Strong personally to represent the ITO Change Management “Quality Police” but nevertheless be friendly
  • Pro-active sustainable and analytical thinking
  • Not only fight fires but improve processes or process steps to make sure
    • fires do not come on more than one time
    • incidences do not occur more than once / re-occur
    • failures / short comings are removed sustainably (once and for all)
  • Ms Office toolset knowledge
  • Visual Basic, Excel knowledge
  • Intermediate English and basic German knowledge

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
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