NEW SSC COMING, QUALITY ANALYST WANTED!
The ideal candidate:
- Understanding of the process, evaluation & feedback, reporting and analysis
- Should be able to handle & achieve the departmental requirements
- Have knowledge of different policies and procedures
- Customer focused
- Will be responsible for maintaining secrecy of data
- Has good knowledge of Audit and Evaluation function,
- Shoud be able to conduct Audits & drive quality initiatives.
- Understanding of the Business situation and capability to address issues
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Fluent English and knowledge on any of the foreign language ( Swedish, Dutch, French, German or Mandarin)
- Understanding of Infrastructure components would be preferred
- Knowledge/Understanding of Microsoft Exchange would be an added advantage.
- Strong Knowledge of MS Office (Word, Excel and PowerPoint )
- Work experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools.
- ITIL: Knowledge of ITIL processes and procedures.
- Candidate should be ready to work in a 24*7 environment