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Project Supervisor


  • A hirdetés 657 napja lejárt

 

a leading Cloud Contact Center company in Central Europe dealing with remote agents working from home all around the globe is currently looking for talented individuals for our international team as

Project Supervisor

 

Key responsibilities:

  • Control, manage and coordinate multilingual contact center agent team who are working remotely
  • Project preparation including scheduling, scripts, and information materials
  • Preparing reports, quality indicators and presentations on a regular basis
  • Actively participate in various internal and client meetings and conference calls
  • Drive to meet and exceed customer expectations and ability to inspire agents to do the same
  • Ensure all assigned contact center agents understand their job requirements
  • Provide feedback / guidance and support to contact center agents on their overall performance
  • People management and knowledge-transfer during project management
  • Prepare & manage trainings
  • Direct contact with customers during project in writing and over the phone
  • Proactively working on process improvement

Requirements:

  • Fluent written and spoken English
  • Hungarian knowledge is NOT a must, but you need to be located in Hungary
  • A second foreign language and multicultural experience is a plus
  • College or University degree
  • User level knowledge of MS Word, Power Point, Excel and Online applications
  • People management skills
  • Excellent communication and problem-solving skills
  • Organization and multitasking skills
  • Dynamic, open personality
  • Goal oriented approach

Our offer:

  • Working in a young, innovative and dynamic team
  • Opportunity to develop your professional skills at a fast growing company
  • Competitive compensation package

Location:

  • Lurdy Office Center Budapest

How to apply:

  • If you are interested in this position, please send your CV and motivation letter in English with your salary requirements to us to the email address below.
Helyek Pest
Budapest
Kategória Szervezés / Menedzsment / Cégvezetés
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