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Product Support Engineer

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?


Product Support Engineer


Position Summary


The Product Support Specialist acts as the second level of technical support for all break-fix issues for a Software’s customers within the Product Support team.


Primary Responsibilities

  • Provide product support for customer phone, chat, email, and web based support requests.
  • Utilize all resources, including systems, information and people, to efficiently troubleshoot and resolve issues.
  • Proactively and energetically interact in a team environment to collaborate with peers on customer issues.
  • Employ sound decision making when determining when to escalate customer issues to other teams or management.
    • Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
    • Rapidly learn new technology, including Software products.
    • Attend all required onsite training classes.
    • Prioritize and manage multiple tasks while remaining detail oriented.
    • Provide timely and accurate communication of issue status and resolution to the customer.
    • Accurately and professionally document all communication with the customer.
    • Communicate to customers and employees, written and oral, in a professional fashion.
    • Compose and submit on-line support materials to assist in reducing overall issue income



  • An information Technology related college degree or equivalent work experience is preferred.
  • Previous help desk experience is preferred.
  • Fluent English knowledge.
  • Exceptional written, oral and organizational skills.
  • Exceptional customer service and people skills.
  • Strong technical, analytical, and problem solving skills.
  • Fluent oral and written German language skills.
  • Any other European language would be a plus.


Successful candidates will have the opportunity to learn and work with the following technologies:


  • Operating Systems: Windows NT/2000/XP/7, Unix (Solaris, HP/UX, AIX), Linux
  • Application Software: Google Apps, Microsoft Office (Excel, Word, Access, Outlook), Internet Explorer, Mozilla, Safari
  • Database Software: Microsoft SQL Server, Oracle
  • Web Application Software: JRun, Tomcat, WebSphere, WebLogic, IIS
  • Hardware: Peripheral installation & configuration (scanners, SCSI cards, SCSI devices).
  • Development: Visual Basic Script, Java Script, HTML, DHTML, XSL, ASP
  • Networking: TCP/IP protocol, Ethernet, WAN, LDAP, Active Directory, Novell NetWare
  • Messaging Systems: Google Mail, Lotus Domino, Microsoft Exchange, Novell GroupWise
  • Communication: Technical writing skills




This position may require up to 10% travel.


Zsuzsanna Szabo

Research Consultant MSS (Multilingual Shared Services)


1051 Budapest, Bajcsy-Zsilinszky út 12., Hungary

Tel: +36 (1) 88 33 507 (Direct) | Tel: +36 (1) 88 33 500 |

Kategória IT / Informatika, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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