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Product Support Consultant 
Bluebird International ZRt.
Frissítve : 2015.03.21.
Jelentkezési határidő: 2015.03.17.
Hirdetés azonosító: 919550

On behalf of our multinational - American based - partner company we are searching for candidates for the following position:
Product Support Consultant

Job description

  • As member of the Global Customer Services team, you will be responsible for Product and Technical

  • Support requests, working closely with the Software Engineering Team to identify and expedite solutions for critical customer incidents.

  • First and Second Level trouble-shooting of customer issues (cases)

  • Analyse and verify customer environment and involve the internal test

  • centre to try and reproduce the issue

  • Manage critical customer situations carefully and help de-escalating by being

  • committed to the customer

  • Proper escalation of critical issues for patch review

  • You will work on different levels and areas of technical issues. In these areas

  • you will propose realistic and (regarding the company’s product design) optimal

  • solutions to include:

  • Integration with other products, to include answering questions about

  • the company’s abilities and limitations in addition to how a solution should or

  • should not be designed.

  • Complex technical services such as analysing server and network

  • performance issues, proposing hardware architectures, etc.

  • Solving complex product issues

  • Assume responsibility as a Technical Account Manager for customers who

  • purchase advanced support options including proactive analysis of the

  • customer environment, identifying hardware and network bottlenecks,

  • proposing training requirements and development of incident reports.

  • Assist Sales and Account Management in qualifying new business

  • opportunities such as training, onsite assistance, and extended support

  • contracts.

  • Willingness to perform 24-Hour/7-Day Support to Customers if necessary
  • Requirements

  • You should have advanced exposure to and good working knowledge of 3rd Party

  • Technologies to include but not be limited to the following areas:

  • Microsoft Technologies: Excellent Microsoft “know-how”.

  • Web-based technologies: Strong knowledge of VB, VBScript, Active Server Pages

  • (ASP), Java, JavaScript, XML, HTML/ DHTML and/or .Net technology.

  • MS SQL: Installation, configuration and troubleshooting skills, to include

  • understanding and working knowledge of MS SQL Security.

  • Oracle/Oracle Client: Installation, configuration and troubleshooting skills, to

  • include understanding and working knowledge of Oracle Permissions and Security,

  • networking, as well as performing Imports and Exports.

  • SQL Queries: Ability to write Advanced SQL queries

  • Advantages

  • Excellent communication and customer interaction and de-escalation skills

  • Strong analytical and troubleshooting skills

  • Solid independent working philosophy with a strong capability of interaction within an

  • international team environment

  • Well organized with an attention to detail

  • Willingness to work with international customers remotely or onsite if necessary.

  • Very good verbal English skills.

  • Excellent documentation skills.

  • Experience in .NET technologies (especially C#, ASP.NET)

  • Understanding of Windows programming and Windows architecture

  • Good understanding of Web-based programming

  • Ability to travel internationally without limitations

  • Additional foreign languages (Arabic, German, Spanish, Chinese) are beneficial

  • Kategória
    IT / Informatika
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