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PROCURE TO PAY QUALITY ASSURANCE TEAM LEADER (GERMAN SPEAKING)


  • A hirdetés 704 napja lejárt

PROCURE TO PAY QUALITY ASSURANCE TEAM LEADER (GERMAN SPEAKING)


Our prestigious multinational partner, who is a major Telco provider, is looking for a Team Leader to its Budapest office.

Tasks:

  • To lead team members to reach and exceed pre-agreed SLAs while continuously monitoring and improving individual performance of team members. Address performance issues as required.
  • Connect regularly with business partners to understand their needs and communicate updates and actions required in the team. Lead the team to follow the customer service ethos attitude: Aspiring to delight our business partners and our suppliers.
  • Ensure Key Performance Indicators (KPI's) for the team are met.
  • Continuously monitor KPI performance and take remedial action where required to ensure performance and quality standards are met
  • Support the team in resolving complex operational control issue
  • Strong and regular connection with Local Market to understand their needs and communicate updates and actions required in the team.
  • To continuously seek for process improvements, follow through related actions as required; liaise with team members and other departments to ensure process improvement delivery.
  • Lead conference calls, be point of contact for the Local Market for operational questions, issues.
  • Support, Coach, coordinate team members, provide them improvement suggestions, analyze management and make improvements on more efficient logging and resolution. Prepare onboarding training package and schedule for new starters.

Requirements:

  • Advanced English and intermediate German knowledge (both written and verbal)
  • 4-5 years professional experience in End-to-End Procure to Pay processes
  • People management skills
  • Project Management experience
  • SAP knowledge
  • Experience in a multinational environment - preferably shared services experience
  • Analytical, problem solving skills, effective communication
Helyek Pest
Budapest
Kategória Mérnök / Műszaki
Gyártás / Termelés
Minimális tapasztalat 3 és 5 év között
Munkaidő tipusa Teljes munkaidő
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