PROCURE TO PAY QUALITY ASSURANCE TEAM LEADER (GERMAN SPEAKING)
Our prestigious multinational partner, who is a major Telco provider, is looking for a Team Leader to its Budapest office.
- To lead team members to reach and exceed pre-agreed SLAs while continuously monitoring and improving individual performance of team members. Address performance issues as required.
- Connect regularly with business partners to understand their needs and communicate updates and actions required in the team. Lead the team to follow the customer service ethos attitude: Aspiring to delight our business partners and our suppliers.
- Ensure Key Performance Indicators (KPI's) for the team are met.
- Continuously monitor KPI performance and take remedial action where required to ensure performance and quality standards are met
- Support the team in resolving complex operational control issue
- Strong and regular connection with Local Market to understand their needs and communicate updates and actions required in the team.
- To continuously seek for process improvements, follow through related actions as required; liaise with team members and other departments to ensure process improvement delivery.
- Lead conference calls, be point of contact for the Local Market for operational questions, issues.
- Support, Coach, coordinate team members, provide them improvement suggestions, analyze management and make improvements on more efficient logging and resolution. Prepare onboarding training package and schedule for new starters.
- Advanced English and intermediate German knowledge (both written and verbal)
- 4-5 years professional experience in End-to-End Procure to Pay processes
- People management skills
- Project Management experience
- SAP knowledge
- Experience in a multinational environment - preferably shared services experience
- Analytical, problem solving skills, effective communication