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Procure to Pay Quality Assurance Team Leader - German speaking


  • A hirdetés 454 napja lejárt
Location:

Budapest

Responsibilities:
  • To lead team members to reach and exceed pre-agreed SLAs while continuously monitoring and improving individual performance of team members.
  • Address performance issues as required.
  • Connect regularly with business partners to understand their needs and communicate updates and actions required in the team.
  • Lead the team to follow the customer service ethos attitude.
  • Ensure Key Performance Indicators ( KPIs ) for the team are met.
  • Continuously monitor KPI performance and take remedial action.
  • Support the team in resolving complex operational control issue.
  • Strong and regular connection with Local Market.
  • To continuously seek for process improvements, follow through related actions as required
  • liaise with team members and other departments to ensure process improvement delivery.
  • Lead conference calls, be point of contact for the Local Market for operational questions, issues.
  • Support, Coach, coordinate team members, provide them improvement suggestions, analyse management and make improvements on more efficient logging and resolution.
  • Prepare onboarding training package and schedule for new starters.
Requirements:
  • Fluent English and intermediate German knowledge
  • Strong experience in End-to- End P2P processes
  • People management skills
  • Project Management experience
  • SAP knowledge is an advantage
  • Experience in a multinational environment
  • Analytical, problem solving skills, effective communication
Helyek Budapest
Kategória Pénzügy / Számvitel / Kontrolling
Minimális tapasztalat 3 és 5 év között
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