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Process Support Administrator (6 month FTC) - London - London

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Process Support Administrator (6 month FTC) - LondonReference OPS04677Location LondonService Operations (Internal Firm Services)Specialism FinanceIndustry Who we're looking for
The Process Support team, led by the FOCUS Helpdesk, Process Support and Risk Manager, is an expanding team which is taking on new client related work and performs important support work for a range of different functions within PwC as well. The team has a reputation for developing skilled staff who have gone on to work in many other fields within PwC.
Reporting to the Process Support Team Leader, the job holder will work on a range of PwC systems and business processes, interacting with PwC managers and staff in order to deliver high quality work. The opportunity to understand how PwC operates is high, since some of the work relates to client team support.
We currently have one 6 month FTC and one permanent opportunity available.
About The Role
Working within a team of about eight Administrators, the role involves working to clear guidelines, performing set monthly tasks in a timely manner. Process Support deals with specific pieces of work, each of which is backed up by a Service Level Agreement (SLA) document. Each piece of work has its own respective customer(s) and the SLA for each is signed off by them. Specific tasks would include raising bills, reporting, costs analysis and recovery, and problem resolution.
In addition to routine work (that is done mainly for Operations Finance and I&P;), there is more specialised work done for the PwC Global mobility teams and their LoS "partners" which is expanding in the short term, UKIT Finance, and the UK Real Estate team. In the last 12 months the team has also expanded its portfolio to include specialised support to client teams in Consulting.
Key tasks include:
• Raising Journals and understanding the consequent impact on cost centres
• Creating bills to clients and others (Resource, Sundry, Zero, Inter-Territory & Credit notes), with/ without VAT as appropriate, and ensuring understanding of how this will impact revenue in profit centres.
• Raising an engagement and the corresponding contract/contract line in order to deal with a billing request.
• Dealing with assignee moves within Global Mobility and provide advice to the GM team on secondment matters and their associated costs/ budgets.
• Create cost reports, against budgets, highlight and explain variances, transfer transactions as approved and recover costs when appropriate.
• Use "Business Warehouse" reports to produce meaningful reports that give the customer detailed or summarised information.
• Using the GFS/ SAP finance system and reporting tools to extract information and answer customer queries.
• Provide a high level of Customer Service in addition to understanding the need to provide a seamless service.
• The ability to keep accurate and secure electronic records of incoming data and an audit trail of work-in-progress as a back-up.
• Create monthly statistics of performance.
• Work with the team to agree the timing and resourcing plan for each month in order to ensure all work is delivered to SLA.
• In conjunction with the whole team, maintain accurate records of work procedures and any changes/ improvements made to them. IN that respect be prepared to review our processes and make suggestions for improvements.
The following skills are required for this role:
Essential Skills:
• (Non-qualified) accounting skills or have studied for an accounting qualification for at least 12 months.
• Must at least have experience of working in one of the following; accounts payables, receivables, general ledger, cash management.
• GCSEs in English and Maths.
• Basic MS Office and LOTUS skills e.g. MS Excel, Word, Access. Lotus Notes mail and databases.
• Working knowledge of the PwC GFS system is needed and training will be provided.
• Ability to prioritise workload to ensure efficient and timely management of tasks and various deadlines
• Good written, telephone and verbal communication and inter-personal skills
• Basic awareness of PwC's organisation and the services it offers
• Good numeracy skills
• Problem solving skills
• A good team player who is willing to provide cover for other members of the team when needed.
• An understanding of what it means to provide high quality service and how the job holder should contribute to excellence.
Desirable Skills:
• Experience of corporate finance/ accounting systems ideally SAP but understanding principles is more important than familiarity with a specific system.
• Experience of an established office accounting system such as Sage Line 500.
• Influencing skills.
Successful applicants are likely to be ambitious, able to demonstrate an ability to learn quickly, and have a work ethic that drives them towards delivering accurate work on time.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.
As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.Link megjelenítése" width="0" height="0" />
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