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Process Specialist (Change Management) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.23.
Hirdetés azonosító: 994459
  • Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
  • Organize/participate on  teleconferences/meetings with all required participants to inform about actions to be taken
  • Coordinate continual service improvement to increase customer satisfaction
  • Active participation in building up respective process communities to increase awareness to expected levels
  • Active participation in process related projects to ensure continuous improvement up to TSI Level
  • Execute (Implement) the interface between process and operational topics to ensure proper communication
  • Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
  • Knowledge sharing of respective processes to raise general awareness about processes
  • Secondary education degree
  • Overall overview of ICT industry environment
  • Experience in project management for complex and multi-national projects
  • Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop)
  • English:  B1 level - mandatory
  • German:  advantage
  • ITIL overview is must
  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team

Jelentkezés - IT Services Karrieroldal

IT / Informatika
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