Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
Governance of the process management within the unit or company. Designs and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.
Challenge the quality of production process to ensure Zero Outage targets
Manage teleconferences with all required participants to coordinate actions to be taken
Manage continual service improvement to increase customer satisfaction
Managing of process related projects to ensure Continuous Improvement on TSI Level
Leading in building up respective process communities to increase awareness to expected levels
Manage the interface between process and operational topics to ensure proper communication
Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
Coaching and consultancy of respective processes to share knowledge