Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
- Lead continual service improvement to increase customer satisfaction
Coordinating in building up respective process communities to increase awareness to expected levels
Coordinating of process related projects to ensure continuous improvement up to TSI Level
Coordinate the interface between process and operational topics to ensure proper communication
Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
Training and mentoring of respective processes to increase process awareness
- Secondary education degree