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Process Expert 
IT Services Hungary Kft.
Hozzáadva: 2017.08.24.
Hirdetés azonosító: 994552
lejárt
FELADAT

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

You will be accountable for :

  • Lead  teleconferences with all required participants  to set up actions to be taken
  • Lead continual service improvement to increase customer satisfaction
  • Coordinating in building up respective process communities  to increase awareness to expected levels
  • Coordinating of process related projects to ensure continuous improvement up to TSI Level
  • Coordinate the interface between process and operational topics  to ensure proper communication
  • Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level 
  • Training and mentoring of respective processes to increase process awareness
PROFIL
  • Education   :  Secondary education degree
  • Experience : 
  • Overall overview of ICT industry environment
  • Active participation of projects in project management for complex and multi-national projects 
  • Knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
  • Experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage,desktop)
  • Passed ITIL Foundation examination

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Külföld
Egyéb hasonló állások Önnek
Gépkezelő (br. 220-330 000 Ft/hó)

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