Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
The Process Analyst is responsible and accountable for planning, designing, developing, implementing and managing the quality of T-Systems APAC standard process model based on T-Systems International Enterprise framework subsequently supporting T-Systems APAC’s continuous growth and enable Operational Excellence above challenging Business demands.
Responsible for the planning and implementations of embedding and quality assurance of Service Operations Management across T-Systems Malaysia, Singapore, China and Japan (APAC) while aligning with T-Systems International standards globally.
Develops scope, span and granularity of Service Operations Management processes for T-Systems APAC which covers all regional accounts.
Responsible to gather and document requirements from understanding of business oriented requirements and drive them down to overall system requirements in areas of performance, reliability, compliance and manageability.
Responsible to define and document key workflows and control points of Service Operations Management processes.
Responsible to prepare training materials, schedule courses, determine training delivery method, deliver courses and evaluate effectiveness of the training.
Responsible to implement project scope and goals and schedules communication.
Responsible for establishing objective measures of the effectiveness of Service Operations Management processes which will be used throughout the organization to show the business value being gained by the processes and to make incremental improvements.
Responsible to be consulted and authorize changes to lower level process documentation or procedures, and ITIL support tools.
Responsible to define and validate requirements of Service Operations data, quality assurance and oversee data monitoring.
Responsible to audit, inspect and review the quality of processes to make sure that the overall Service Operations management meets the objectives.
Responsible to check that implementation is done according to plan, monitors the processes and the data to make sure that everyone can be extremely confident in the value of information in CMDB.
Responsible to advise in the area of process specialty in order to control the impact and end results of a decision to be made by all accounts.
Support external and internal audit and compliance effort
Evidence provision for the internal and external audits, penetration tests, and ad-hoc customer’s internal audits
Identify ineffective/inefficient security processes/tools, provide feedback to improve audit/KPI results