www.cvonline.hu

Problem Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.11.09.
Jelentkezési határidő: 2017.11.20.
Problem Manager

Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally.

Pozíció leírása / Job description

Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally.
- Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems
- Maintain problem and task records within the relevant reporting system(s)
- Coordinating with the internal Subject Matter Expert teams to guarantee
assigned resources to work on Problems
- Making and driving root cause investigations, problem investigations
- Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
- Analysing and reporting of incident trend data to identify and eliminate root causes proactively
Doing regularly reporting tasks according to the expectations.

Elvárások / Requirements

Soft skills:

- Ability to meet the customers’ needs
- Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
- Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
- Taking the responsibility and takes care of the consequences of making a decision is a must


Professional skills:

- Minimum bachelor degree is a must
- Problem Management or Incident Management experience is a must
- Fluency in English both written and spoken is a must
- ITIL V3 Foundation or equal intermediate experience is a must
- Understanding of network, voice IT products is an advantage





Amit kínálunk / Offer

- Inspiring new challenges
- Employee and Family Friendly Workplace
- Opportunity to work from Home
- Supportive team culture
- Competitive salary and benefit package
- Professional development programs, trainings and educational support

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090
www.randstad.hu

 
Randstad Hungária Kft. logó
Kategória IT / Informatika
Régió Budapest
Minimális tapasztalat -
Szükséges iskolai végzettség -
Vezetői engedély Nem szükséges
Munkaidő -
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