www.cvonline.hu

Problem Manager

Régió: Hajdú-Bihar

Randstad Hungary Kft.

Hozzáadva: 2017.11.12.
Jelentkezési határidő: 2017.11.25.
Problem Manager

Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally. The Regional Operations Centre of the company is looking for colleagues as Problem Manager

Pozíció leírása / Job description

Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally. The Regional Operations Centre of the company is looking for colleagues as Problem Manager to our office in DEBRECEN.
- Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
- Maintain problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
- Make and drive root cause investigations, problem investigations
- Support development and monitor implementation progress on permanent solutions
- Maintain known error database updating with relevant solutions
- Make regularly reporting tasks according to the expectations.
- Ensure that agreed service levels are measured and monitored on an ongoing basis
- Provide proactive activities in cooperation with other processes or functions (event, capacity, operations, design, transition)
- Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
- Raise risks
- Support the development of mitigations and contingency plans
- Challenging non-fact based decisions

Elvárások / Requirements

- Incident or Problem management experience
- ITIL V3 Foundation or intermediate experience
- Fluency in English both written and spoken
- Excellent communication and Customer care
- Willingness to handle difficult situations
- Act properly and consequently in stressed situations
- Confident Windows and MS Office user
- Desire for learning and knowledge sharing
- Committed for strong documentation
- Team-player attitude
- Customer-oriented thinking

Desirable Skills

- Affinity to technology and processes
- Understanding of network, voice IT products is a plus
- Enthusiastic and pro-active personality


Motivation letters are more than welcomed!

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package (including shift allowance)
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090
www.randstad.hu

 
Randstad Hungária Kft. logó
Kategória IT / Informatika
Régió Hajdú-Bihar
Minimális tapasztalat -
Szükséges iskolai végzettség -
Vezetői engedély Nem szükséges
Munkaidő -
Egyéb hasonló állások Önnek
Problem Manager

Trenkwalder Kft

Do you speak English proficiently? Are you inte...
Hajdú-Bihar


Problem Manager

Randstad Hungary Kft.

Our multinational client is a prestigious telec...
Budapest


Senior Problem Manager

Randstad Hungary Kft.

Our multinational client is a prestigious telec...
Szabolcs-Szatmár-Bereg