Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally. The Regional Operations Centre of the company is looking for colleagues as Problem Manager to our office in Budapest.
-Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
-Maintain problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
-Make and drive root cause investigations, problem investigations
-Support development and monitor implementation progress on permanent solutions
-Maintain known error database updating with relevant solutions
-Make regularly reporting tasks according to the expectations.
-Ensure that agreed service levels are measured and monitored on an ongoing basis
-Provide proactive activities in cooperation with other processes or functions (event, capacity, operations, design, transition)
-Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
-Support the development of mitigations and contingency plans
-Challenging non-fact based decisions
-Fluency in English both written and spoken
-Excellent communication and Customer care
-Willingness to handle difficult situations
-Act properly and consequently in stressed situations
-Confident Windows and MS Office user
-Desire for learning and knowledge sharing
-Committed for strong documentation
-Incident manager, Problem manager experience
-Affinity to technology and processes
-Understanding of network, voice IT products is a plus
-Enthusiastic and pro-active personality