Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Problem Manager (Debrecen)

Régió: Hajdú-Bihar

Randstad Hungary Kft.

Hozzáadva: 2017.06.27.
Jelentkezési határidő: 2015.03.07.
Hirdetés azonosító: 898965

Problem Manager (Debrecen)

Pozíció leírása / Job description

This is the perfect opportunity for talented, spirited candidates to join one of the world’s biggest multinational telecommunication companies as an Problem Manager.

Our well known multinational client is a prestigious telecommunication company both in the UK and in the world. The company is providing IT and communications services to its multinational clients and government organisations in nearly 200 countries worldwide.

Feladatok:

The role holder will work as a member of a Global Problem Management Team, with responsibility for leading investigation into Problem Management cases and ensuring that Problems are managed effectively and progressed in line with contractual obligations.


- To lead on problem investigation following service restoration until delivery of the problem root cause report and identification of corrective actions.
- To manage Problem cases in a quality manner and regularly update the Problem system to reflect current progress.
- To provide problem updates to the customer in both written and verbal form, to maintain excellent customer relations, at times calling for high levels of diplomacy.
- To document the root cause and the problem permanent solution in accordance with agreed standards and timescales.
- To deliver problem management to agreed SLA’s as defined in contractual quality of service targets
- Working as part of a Global Team, to deliver local in Region strategy to support contractual requirements
- To manage Problem cases in a quality manner and regularly update the Problem system to reflect current progress.
- Maintain excellent customer relations, at times calling for high levels of diplomacy
- Provide regular weekly and monthly reporting on open and on-going problems and their current status
- Apply problem solving techniques to identify next steps and appropriate remedial actions

Elvárások:

- Fluent English knowledge
- At least 1 year of relevant work experience from SSC (Service Desk) environment
- High level network management awareness
- The ability to motivate and manage a team effectively
- Proactive, self-motivated, target driven personality

Amit kínálunk:

- Excellent opportunity to work for a strong, multinational company
- Attractive salary and compensation package
- Internationally oriented working environment in a strongly expanding company
- Training and development possibilities

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
Online regisztrációs lap kitöltése és önéletrajz feltöltése a

Egyéb hasonló állások Önnek
.NET Developer

Trenkwalder Kft

.NET fejlesztő kollégát keresünk piacvezető IT ...
Budapest


C# Developer

Trenkwalder Kft

On behalf of our multinational partner - who ha...
Budapest


CNC gépkezelő

Human Centrum Kft.

Somogy megyei (Marcali) partnercégünk részére k...
Somogy