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Pre Travel Service Team Leader - Leeds, City, LS11 9AR

  • A hirdetés 1235 napja lejárt
Reporting into the Pre Travel Services Manager , you will be responsible for the management and day to day supervision of a team of Pre Travel Services Advisors to deliver excellent customer service through both sales and service. This will include recruitment, performance reviews and on-going coaching and development.

You will be responsible for the provision of accurate reporting to the Pre Travel Services Manager on the Team's performance and productivity and ensuring high standards of service for our customers, including quality monitoring, customer and mystery shopping. Dealing with escalated customer queries and supporting with any projects as and when required.

The successful candidate will already have demonstrable skills to motivate, develop and inspire your Advisors to achieve great results. You will also be passionate about delivering consistently friendly service to our customer s and must have experience in a Contact Centre environment and knowledge of Contact Centre systems.

Strong communication and influencing skills are key. A flexible approach to working hours is required as you will work varying shift patterns including weekends and bank holidays.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. As well as being part of a vibrant Company, our colleagues can also benefit from our Staff Travel Scheme.

This is a great opportunity to be part of an exciting forward thinking business - we operate scheduled leisure flights to the Mediterranean, the Canaries and great leisure cities - help us to send the North on holiday with and Jet2holidays!!
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