Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Portuguese Speaking Service Desk Analyst


  • A hirdetés 926 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

 

We are looking for You if you speak Fluent English and meet the below requirements.

 

Summary:

Providing 1.5 level („Application aware") multilingual infrastructure and application support for a international customer in French language from Monday till Friday.

 

Tasks:

  • Assist users over the telephone with their technical issues
  • Handle and document  all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
  • Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
  • Analyze issues/requests and assigns to relevant functional teams
  • Perform password reset, user account unlocks and technical troubleshooting steps as per agreed SLA's
  • Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users  to reach SLA's
  • Perform daily ticket checks/backlog activities
  • Active participation on team meetings
  • Perform special projects as per agreement with Project Leader / Project Manager
  • Learn and implement new technologies, tools, processes and policies
  • Documents new technical solutions in knowledge base, suggests improvements to the existing ones
  • Documents and shares best practices and with other colleagues
  • Attends all training sessions as per the Training Plan
  • Actively participates and shares ideas in team meetings, individual feedback sessions

 

Requirements:

  • Fluent  Portuguese language knowledge
  • Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
  • Incident management experience and good knowledge of service desk support tools

 

Advantages:

  • Customer Service and/or technical skills
  • Knowledge of computer hardware/peripherals and printers

 

Location:

Budapest

 

Apply directly to Borbala Pap, Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 571

E-mail: borbala.pap @reedglobal.com

Web page: Link megjelenítése

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Egyéb hasonló állások Önnek
Data Scientist (Internal audit)

Exact Solutions Kft.

PartnerOur partner is a global financial servic...
Budapest


Gyakornok az IT innovációs labor és webfejlesztés területén

AUDI HUNGARIA Zrt.

Az Audi Hungaria szerves részeként működő infor...
Győr


Bérszámfejtő

Trenkwalder Kft

25 éves múlttal rendelkező partnercégünk számár...
Budapest