Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?
We are looking for you if you speak Fluent Portuguese and meet the below requirements.
Service Desk Analysts are providing first level multilingual application, network, server and device support for an international customer.
• Provide first level call and email support to customer's PC, including software and hardware related issues.
• Assign unsolved calls to the appropriate IT teams.
• Instruct users on ICT processes
• Translation of end user communications to English in case necessary
• Help to improve and implement new technologies, tools, processes and policies
• Document new technical solutions
• Document and share best practices and with other colleagues
• Fluency in English and Portuguese is a must
• 1+ Year experience in Call Center / Help Desk environment OR Education at bachelor level
• 1+ Year experience in L1 SAP support
• Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
• Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
• Able to work under pressure and high work load/volume
• Disciplined and able to follow orders of senior staff
• Ability to multitask
• Flexibility to grow with the business
Apply directly to Dora Dvoracsko, Senior Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 560
E-mail: E-mail cím megjelenítése
Web page: www.reedglobal.hu
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