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www.cvonline.hu

Portuguese Speaking Customer Service Representative for 3 months


  • A hirdetés 1187 napja lejárt

Our multinational client is looking for a
Portuguese Speaking Customer Service Representative for 3 months

Location:
Budapest

Responsibilities:

  • First point of contact for written form of enquiries from both new and existing customers or by internal customers.
  • Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
  • Escalate any high risk customer issues (financial, legal, reputation).
  • Contribute positively to achieving individual, team and organisational targets.
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
  • Ensure data is accurately entered and maintained, minimising errors and resultant financial losses.
  • Develop and maintain a professional working relationship with internal and external stakeholders.

Requirements:

  • Fluent English and Portuguese knowledge
  • College or university degree
  • Customer service experience is an adventage
  • Troubleshooting/problem solving skills
  • Excellent communication skills
  • Ability to build relationships

We offer:

  • Competitive salary and benefits
  • Training and development programs
  • Young and dynamic work environment
  • Modern office environment
Helyek Budapest
Kategória Asszisztencia / Adminisztráció
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