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Polish speaking first line analyst (SZJ-6384)

Our multinational client is a leading provider of IT infrastructure services for which we look for new candidates to

Polish speaking first line analyst


Main tasks:

  • As a member of a first line customer support team, find the best and the easiest solution for customer problems
  • Keeping daily contact with our international customers and teams
  • Resolving IT issues which can occur during the course of office work
  • Answering support queries via tools, phone and email
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improve customer satisfaction levels


  • At least strong intermediate knowledge of English and fluency in Polish
  • Excellent communication skills
  • Knowledge of MS Office and Windows 7
  • Great teamplayer
  • Experience in customer service or service desk field is a big advantage


  • Fluency in other languages 

What we offer:

  • An opportunity to be a part of something brand new; to be a member of the newest SSC in Hungary
  • Modern working environment
  • Fair, competitive salary and compensation package
  • A great, young and a very international team

Type of employment: full time
Level of position: subordinate/employee
Term of contract: Indefinit period
Orientation: IT support / Helpdesk, IT support, SSC (Shared Service Center)
Field: Budapest

If you are interested in the position above, please send your CV in MS Word format to the e-mail address below.

Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, IT / Informatika, Elektronika / Telekommunikáció
Munkaidő tipusa Teljes munkaidő
Régió Pest, Budapest
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