Cloud-based technology call center software development company is looking for an
Polish-speaking customer service agent
with substantial experience as a manager in a call center, looking to move up to the next level.
If you would like to work as part of our high-quality customer services team in Budapest (using the latest state-of-the-art technology), working directly with international clients, and utilising your call center industry experience and advanced knowledge of the Polish language, then send us your CV and help us to shape the future!
- Maintain contact with call center managers and supervisors, providing technical support and advice.
- Help to successfully develop and test new software features, taking into account our clients viewpoint.
- Tutorials: training and consultancy for existing clients
- Supporting the other departments (sales,marketing)
- Working on the Customer Service support, answering calls and email in order to resolve customer issues
- Open trouble tickets to record all actions and to track problems. Following up on existing tickets and escalating unresolved cases to relevant support groups.
- Work together with colleagues to share information, collaborate on problem solving and identify major service issues
- Fluent or native Polish ( both written and spoken)
- Extensive experience of working call center industry ( team leader, CC leader, supervisor)
- Excellent communication skills, both written and verbal
- Strong MS Office skills, confident user of Excel
- Strong analytical skills
- Self-motivated and able to work under minimal supervision, proactivity
- Customer orientated personality
- Good problemsolving skills
- Competitive compensation
- Professional development opportunities
- Sence of humor
- Company with stable background
- Learning and sharing that helps you to progress both professionally and personally