Order to Cash Manager
Our client is a worldwide provider of advanced healing technologies that makes a difference for patients, caregivers and providers. With headquarters in the US and approximately 7000 employees working in more than 20 countries, this company improves patients' lives around the globe. Their growing Shared Service Center in Budapest provides an opportunity for dedicated professionals in the fields of Finance and Order Management.
This position will consist of oversight and decision responsibility for members of the Order Document Intake and Cash Posting teams working for Canada and United States of America. OTC Manager is responsible for selecting; training; supporting; coaching; developing and supervising a group of employees within the team in a Service Center/Operations and part of Accounts Receivables environment including managing performance of direct reports in area of speciality, whilst being a single point of accountability for specific client programmes. The direct reports exercise significant latitude and independence. OTC manager is responsible to establish operating policies and procedures that affect departments and subordinate sections and work units. He /She develop operational expense strategy for his / her departments.
Interacts frequently with senior- level management concerning projects, operational decisions, scheduling requirements. Leads briefing for internal and external representatives. Conducts solid stakeholder and risk analysis on key issues. Weights alternatives and considers service and business implications of decisions. Develops and monitors budget and operational effectiveness. Builds and forms relationship with the client. Makes recommendations and executes opportunities to improve processes, systems, workflow etc. Provides performance coaching to achieve scorecard results. Demonstrates commitment to accuracy, responsiveness and customer satisfaction. Provides input and assistance to supervisors to maintain established performance goals. Motivates team members to achieve team level performance. Proactively address and resolve issues that may impact customer satisfaction, employee attrition and cost.
-Maintain and grow revenue of existing clients / programmes.
-Profitability of existing programmes, including revenue, margins, billing performance, seat utilization and programme turnover.
-Responsible for meeting service commitments through data collection, root cause analysis and action planning.
-Provide leadership in administration of all components of Order Management and Cash Posting processing to ensure completeness, accuracy and timeliness of order entry, cash applications and equivalent support functions related to her/his area of responsibility.
-Plan, organize and define roles for teams to ensure that expectations of customer of the SSC are met or exceeded.
-Define, implement and improve performance metrics (for process, customer, employee and financial value profiles).
-Motivate and empower staff in identifying, defining and implementing process improvement.
-Monitor department performance on key performance indicators and communicate progress to management.
-Negotiate and manage client commitments and expectations.
-Staff, motivate and develop team.
-Translate company strategies into organizational initiatives / activities.
-Develop and maintain relevant industry knowledge.
-Responsible for mentoring, coordinating, planning and providing direction for work group(s) in accordance with the organisation’s policies and applicable legal requirements.
-Handle escalated customer and service center issues, and provide timely resolution.
-Facilitate projects, coordinate project team and oversee pilot programmes and teams.
-Facilitate team meetings, conduct performance appraisals.
-Recognize and reward team member performance, responsible for staff training and education, promotion and performance feedback
-Meet customer Service Level Agreement
-Bachelor’s degree in related field from a four-year college or university.
-Six to nine years of relevant experience or equivalent combination of education and experience.
-Excellent written and oral communication skills in English
-Must have proficiency with various software applications programs including Microsoft Word and Excel.
-Incumbents must possess a willingness to take ownership of account(s) and want to be involved in anything that impacts that account.
-Strong ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
-Excellent ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
-Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
-Ability to coach, develop action plans, which maximize performance, and provide effective feedback.
-Proven ability to analyze and improve work processes and policies.
-Work well under pressure, professional demeanour and strong communication skills (verbal & written).
-Skilled in defining service requirements and translating into specific service plans.
-Ability to work in virtual teams and multicultural environment.
-Demonstrates flexibility in work shift to meet department needs.
- The opportunity to be part of a multinational company whose mission it is to heal patients and save lives
- Easily accessible office in a state-of-the-art building
- Decent salary and compensation package
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