Order Desk Specialist (Polish)
Our multinational partner is looking for an Order Desk Specialist with fluent English AND Polish knowledge in their Shared Services Centre in Budapest.
- Ensuring the customer’s orders are correctly loaded onto the system, and making sure that any queries are resolved and orders are delivered on time
- Being the first point of contact for customers on price, source products, chase supplies, orders, claims, credits, stock discrepancies and returns
- Managing incoming orders
- Managing and maintaining customer Order Book for the supported region
- Supporting customers on Internet and WEB applications
- Monitoring delivery status
- Managing returns, credit notes, complaints and warranty issues
- Providing support to Local Sales team and internal/external customers
- Understand local market specifics and follow environmental changes
- Maintaining customer master data
- Fluency in Hungarian AND English AND Polish is a must!
- Relevant Customer Service Desk experience
- Excellent communication and relationship building skills
- IT Systems literate (Office Automation tools)
- Highly Customer Focused attitude
- Ability to work under pressure and meet deadlines
How to apply:
If you are interested in the above position please send your CV in Word format to the following e-mail address.