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Oracle DBA - North

An Oracle Applications DBA Consultant at Capgemini:

• works with all levels of technical and non-technical staff to understand and implement all aspects of e-Business database administration;

• monitors incident ticket queues;

• produces and works to documented procedures;

• undertakes incident analysis on calls assigned, liaising with third parties where required, and monitors and tracks those calls through to completion, within SLA timescales;

• is fully aware of the services delivered by Capgemini, ensuring the SLA and contractual obligations are met and exceeded;

• undertakes root cause analysis on problems and suggests actions and improvements to prevent similar incidents occurring again;

• supports system enhancements, including testing and deployment as directed;

• works closely and collaboratively with internal Oracle DBA and Development teams, the helpdesk and externally with the client;

• researches problem solutions with My Oracle Support;

• ensures that internal and external client documentation is kept up to date, where appropriate;

• is able from their own initiative to help identify and implement service improvements and have the capability to be responsible for acquiring, maintaining and disseminating application specific information.Link megjelenítése" width="0" height="0" />
Munkavégzés helye North
Kategória Külföldi munka
Régió Külföld
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