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OPM Specialist (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2017.08.23.
Hirdetés azonosító: 1024010
lejárt
YOUR TASK

The TSS&TCP organisation has full global responsibility for operating telecommunications services and solutions. TSS Hungary is seeking for an OPM Specialist. As an interface between SDM and Production the OPM is responsible for:

  • Planning and steering of operational activities in Time / Quality

  • Technical support of migrations

  • Moderating technical calls

  • Managing and coordinating the activities in the PLAN, BUILD and RUN phase

  • Ensuring the customer-oriented comprehensive steering of all relevant delivery units

  • Single Point of Contact for the SDM

  • Operational processes responsibilities

  • Incident-, Problem-, Change management, Escalation management, Ordermanagement, Event management

  • Communication / Reports - preparation of the requested reports

  • Regular communication with SDM about performance, quality and technical details
YOUR PROFIL
  • BSc or MSc degree

  • Advanced English and intermediate German language knowledge

  • ITIL knowledge

  • TSS tools and processes are advantage

  • Adequate technical knowledge (MPLS, Cisco) customer care

  • Intercultural thinking and working

  • Good communication skills

  • Customer-, aim- and target-orientation

  • Ability to assert themself in multinational environment

  • Analytical skills and ability to work alone

  • Proactivity, excellent problem solving skills

  • Escalation handling


Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Debrecen
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