Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
• Plans, controls and is responsible for the provision of the service in the required time / quality • Is responsible for compliance with the parameters (SLA/OLA) for incident, problem and change processing within the commissioned service scope • Maintenance of documentation (operation handbooks), ensures the agreed reporting • 2nd level support of business specific applications (running on classic and different cloud systems) for an external client • Proactively monitors the service processes, their utilization and timing in order to prevent incidents • Preparing, coordinating and executing changes like mostly patching, roll-out, migration
University or college degree in degree in IT or economics or relevant work experiences
At least 2-3 years relevant work experience
Understanding of Server/Client architecture
Customer facing experience, working in a demanding and focused environment
Ability to work to tight timescales, managing task allocation and prioritization
(Upper) Intermediate German and at least basic English language skills
Required skills and personality
Flexible, agile mindset
Ability to work in a complex environment according defined processes
Good communication skills, ability to clarify issues with the involved parties in an effective way
Accuracy and attention to detail, must have organizational skills