Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Operational interface to the SDM for the commissioned scope of services.
Plans, controls and is responsible for the provision of the scope of service within the specified time/quality/costs.
Responsibility for specialist content of the technical/operational concept including cost calculation against the SDM.
Support and advise the SDM regarding the commissioning and cost optimization.
Plans and develops measures for increasing efficiency in agreement with the SDM and is responsible for implementing these.
Ensure the agreed reporting is delivered on time.
Regular communication with the SDM about service, quality and costs.
Provision of the agreed technical inventory and service data.
Advise the customer regarding production services.
Cooperation with regard to co-signing in the sales process.
Responsible for incident, problem, change (incl. maintenance) and escalation management within the commissioned scope of service.
Responsible for asset and configuration management.
Ensure Patch Management is performed as per agreed roadmaps.
Ensure correct billing in line with the accounting period according to the commissioned service for his or her own organizational unit.
Optimisation of the service elements and achieving the target cost level.
Recommendation for portfolio consolidation and standardization, definition of KPIs.
Cooperation/interaction of the operational planning and forecasting with SDM.
New services, plan & budget calculations.
Safeguard/control all service offering and Operations within scope to agreed budgets.
Be the senior point of contact in the overall support and delivery of specific services with detailed knowledge of the infrastructure and technologies that they rely upon, and understanding their technical and business interfaces with other systems and services.
Proactively liaise with third party support organisations and internal support teams to ensure maximum service availability via the timely resolution of incidents and problems, and the successful application of changes.
Lead incident and problem management tasks and own to resolution. Be an interface for the Solutions and Technical architecture team to give clarification on questions or