Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Responsible for global service chains on International level (cross LBU/PoP)
Responsible for combined services for his delivery account in accordance with the agreed OLA as well. · Responsible for KPIs and SLAs / OLAs of the contracted services.
Accountable for technical content of operational / specialized technical concepts.
Ensure the quality of provided services and provides operational support.
Coordinate, manage and monitor operational performance
Identify, formulate and implement the improvement of processes and policies to maximize operational output. · Plan the requirement for resourcing based on account needs
Steer the Service chain OPM local (Technical Layer) Operation Managers.
Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
Explanation of production options for SDM.
Accountable for the default reporting ordered by the SDM.
Monitor, manage and improve the efficiency of provided services.
Single point of contact towards the internal customer.
Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)
Professional experience gained in similar field
Managerial experiences on internal account
Presentation skills ·
Negotiations Skills - negotiates in a fair manner and achieves sustainable results