Az álláshirdetés lejárt.
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Operation Manager (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.26.
Hirdetés azonosító: 1028968
  • Act as an interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

    SPOC for defined customer/platform, Operation and Deployment steering, Service reviews with named GxUs/customer

  • Responsible for part of service chain, cross Department level (technical layer)

  • Responsible for KPIs and SLAs / OLAs of the related services

  • Accountable for technical content of operational / specialized technical concepts

  • Ensure the quality of provided services and provides operational support

  • Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments

  • Identify, formulate and implement the improvement of processes and policies to maximize operational output

  • Support SC OPM in planning the requirement for resourcing at both Department and Team level

  • Operational interface between the production and SC OPM

  • Support SC OPM in explanation of production options for SDM

  • Responsible for the default reporting ordered by the SC OPM

  • Monitor, manage and improve the efficiency of provided services

  • College/University Degree

  • Fluency in English

  • At least A2/ B1 level of German

  • 2+ years of work experience

  • ITIL foundation

  • Effective communication skills

  • Good presentation skills

  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results

  • Technical overview

  • Proactive approach

  • Ability to work in team

  • Willingness to change, flexibility

  • Customer, value, result and performance orientation

  • Managerial experiences recommended

Application - IT Services Career Site

IT / Informatika
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