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Operation Manager (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.21.
Hirdetés azonosító: 1003391
Act as an interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production. SPOC for defined customer/platform, Operation and Deployment steering, Service reviews with named GxUs/customer Responsible for part of service chain, cross Department level (technical layer) Responsible for KPIs and SLAs / OLAs of the related services Accountable for technical content of operational / specialized technical concepts Ensure the quality of provided services and provides operational support Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments Identify, formulate and implement the improvement of processes and policies to maximize operational output Support SC OPM in planning the requirement for resourcing at both Department and Team level Operational interface between the production and SC OPM Support SC OPM in explanation of production options for SDM Responsible for the default reporting ordered by the SC OPM Monitor, manage and improve the efficiency of provided services
College/University Degree Fluency in English At least A2/ B1 level of German 2+ years of work experience ITIL foundation Effective communication skills Good presentation skills Negotiations Skills - negotiates in a fair manner and achieves sustainable results Technical overview Proactive approach Ability to work in team Willingness to change, flexibility Customer, value, result and performance orientation Managerial experiences recommended

Application - IT Services Career Site

IT / Informatika
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