Cognizant is a global leader in business and technology services: application development and maintenance; BPO, IT Infrastructure Services & business consulting; "SMAC" - Social Media Analytics and Cloud. We have delivered industry leading growth in the past years and ensure that we can lead our clients-and our own business-toward new horizons of productivity, growth and value.
Our Budapest center provides nea-shore IT Development, IT Infrastructure Services and BPO support for several of our global customers that include the world leaders in Pharma, Banking, Consumer Goods and Telecom.
Currently we are looking for talented people for the role of:
Norwegian IT Customer Service Representative
Summary of Job Purpose:
Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.
Taking ownership and responsibility for problems of client’s technical issues
Accepting and immediately starting to process, solve or forward Software/Hardware and telephony problems. Having a duty to supply information to the users
Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
Analysing requests and problems and developing solution suggestions
Maintaining a high level of Quality Customer Service
Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
Intimating the Shift lead/ L2 whenever there is an upward trend in calls
Providing detailed documentation in call logging system
Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process
What we require:
A good command of English and Norwegian
Reliable, open, communicative personality who works well within a team and has accurate work habits
Customer orientated, a good listener and asks competent and well directed questions
Ready to learn new applications and solutions and has quick learning ability
Experience in working with customers or in an international environment is a huge advantage
Good Analytical & Coordination skills are essential
Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
FRESH GRADUATES aARE ALSO WELCOME!
What we offer:
Open and colourful work place with multicultural community
Pleasant and inspiring working atmosphere and state-of-the-art technologies
Opportunity to be part of a rapidly expanding organization
A role that provides you progress both professionally and personally
IT Academy courses, professional development and career path
Convenient location and nice office building
Competitive salary and cafeteria benefits
Organization Marketing Statement
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.