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Network Support Engineer - West Midlands


  • A hirdetés 934 napja lejárt
The main responsibility of a Network Support Engineer is to provide first, second and third line network support on incidents and faults raised by the customer through a Remedy based management tool. Through logical and systematic investigation the support engineer resolves reported problems within the network, liaising (as appropriate) with customers and third parties, updating the incident management system, escalating unresolved issues to third/fourth line engineers and third party suppliers, and managing all incidents and faults within defined SLA’s. Therefore strong communication and customer relationship skills are a must, as is the ability to be flexible.Link megjelenítése" width="0" height="0" />
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