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Network Operation (NOC) Engineer

  • A hirdetés 1189 napja lejárt

For our client, a major telecommunication company with Scandinavian background and offices located in Törökbálint, we are seeking self-starter junior professionals with excellent English knowledge and customer service attitude who are looking for career and development opportunities in a high-tech, multinational working environment.

Job overview:

Responsible for monitoring of third party services and network, providing first line customer support and technical assistance in response for international incoming service calls.

Key responsibilities:
  • 24/7/365 monitoring of all third party services and networks
  • Alarm monitoring and Customer requests/complaints handling via phone and e-mail
  • Incident handling and management including Trouble Ticket administration
  • Handling service calls and following planned works
  • 1st line fault correction related to routing provisioning
  • Coordination with 2nd line support, customers and vendors
  • Reporting towards Customers and Operations
  • Notifications handling towards 3rd party, customers and Operations
Professional requirements:
  • University or College degree in Telecommunication / IT Area
  • Relevant work experience is an advantage
  • Fluency in English, both written and verbal. (Daily communication towards 3rd Party and Customers will be in English)
  • Strong computer skills and knowledge
Personal attributes:
  • Excellent problem analysis and problem solving skills
  • Strong communication, interpersonal and customer service skills
  • Team player but able to work independently
  • Ability to complete job assignments in a fast-paced working environment with an accurate, timely and professional manner.
What we offer:
  • Professional and skill development trainings
  • International working relations
  • Pleasant working environment
  • Competitive compensation package

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