For our client, a major telecommunication company with Scandinavian background and offices located in Törökbálint, we are seeking self-starter junior professionals with excellent English knowledge and customer service attitude who are looking for career and development opportunities in a high-tech, multinational working environment.
Responsible for monitoring of third party services and network, providing first line customer support and technical assistance in response for international incoming service calls.
24/7/365 monitoring of all third party services and networks
Alarm monitoring and Customer requests/complaints handling via phone and e-mail
Incident handling and management including Trouble Ticket administration
Handling service calls and following planned works
1st line fault correction related to routing provisioning
Coordination with 2nd line support, customers and vendors
Reporting towards Customers and Operations
Notifications handling towards 3rd party, customers and Operations
University or College degree in Telecommunication / IT Area
Relevant work experience is an advantage
Fluency in English, both written and verbal. (Daily communication towards 3rd Party and Customers will be in English)
Strong computer skills and knowledge
Excellent problem analysis and problem solving skills
Strong communication, interpersonal and customer service skills
Team player but able to work independently
Ability to complete job assignments in a fast-paced working environment with an accurate, timely and professional manner.