Our client is an international telecommunication company.
- 7/24 monitoring of all third party services and networks - Alarm monitoring and Customer requests/complaints handling via phone and e-mail - Incident handling and management including Trouble Ticket administration - Handling service calls and following planned works - 1st line fault correction related to routing provisioning - Coordination with 2nd line support, customers and vendors - Reporting towards Customers and Operations - Notifications handling towards 3rd party, customers and Operations
- University or College degree in Telecommunication - Relevant work experience is an advantage - Fluency in English, both written and verbal (Daily communication towards 3rd Party and Customers will be in English) - Strong computer skills and knowledge - Excellent problem analysis and problem solving skills - Strong communication, interpersonal and customer service skills - Team player but able to work independently - Ability to complete job assignments in a fast-paced working environment with an accurate, timely and professional manner - Willingness to work early and late shifts also on weekends
- Long term and safe job - Possibility to learn and grow as a professional - Competitive compensation package
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