Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Nano Customer Advocate Manager – German Speaking


  • A hirdetés 133 napja lejárt

Nano Customer Advocate Manager – German Speaking

Department: Operations
Reporting to: Regional CAM Manager

Job Description

The Customer Advocate Manager will provide both proactive communication and reactive service to software customers. He/she will manage many accounts and serve as the primary point of contact for all support and product-related issues. The Customer Advocate Manager will research accounts to provide the best possible service and liaison to other departments to find solutions.

Duties and Responsibilities

  • Act as a point of contact for customer inquiries
  • Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
  • Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
  • Interact with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
  • Maintain and client database by reconciling and updating customer information in internal systems
  • Take ownership of accounts assigned with minimal supervision
  • Work as a team player
  • Administrative tasks for assigned accounts and as directed by Manager
  • Other relevant duties as assigned

Education and Experience

  • Bilingual (English) and required local language, professional level
  • 1 year work-related experience in customer-relationships position or similar
  • Proven ability to thrive and deliver results working independently
  • Ability to multi-task and drive outstanding items to completion
  • Ability to navigate multiple screens of internal tools
  • Excellent communications skills, both verbal and written
  • Strong focus on problem-solving and addressing issues proactively
  • Energetic self-starter, with a drive to excel

Preferred Skills/Qualifications

  • Customer care, Quality Assurance or IT (Problem solving, analyzing information, multi-tasking) or any related field
  • Working knowledge of Microsoft Excel and other MS Office applications
Egyéb hasonló állások Önnek
Call centeres

Copy and More Kft.

Call centeres Pozícióba, csapatunk bővítésére ...
Budapest, Pest


Életbiztosítási specialista

AEGON Magyarország Általános Biztosító Zrt.

  Az Aegon Magyarország Biztosító a hazai élet...
Baranya, Somogy, Tolna, Pest, Hajdú-Bihar, S...


Értékesítési csoportvezető

AEGON Magyarország Általános Biztosító Zrt.

Ha elégedetlen vagy jelenlegi munkáddal, ha n...
Budapest, Pest