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www.cvonline.hu

Multilingual Customer Care Specialist


  • A hirdetés 349 napja lejárt

Our client is a leading global provider of mobility solutions. Across EMEA, they operate industries leading brands. Firmly established as a leader in the vehicle rental industry, their history of focusing on customers, their people, growth, innovation and efficiency drives impressive bottom line success and has delivered strong year on year results.

 

Why it is a good opportunity for you:

  • Their BSC is a Centre of Excellence, providing global support
  • Multicultural team, with colleagues from over 30 different countries
  • Friendly, collaborative culture
  • Winning spirit
  • High-energy place where things move forward every day
  • Award winning office environment
  • Various company events, opportunities to join company-wide volunteer initiative

 

What you will be doing:

  • Managing the relationship with customers, partners.
  • Handling complaints and questions received from customers on phone and in writing.
  • Precise administration of incoming issues and their progress
  • Helping in updating the process documentations, following-up and recording changes, contributing to recognize the opportunities of improving processes

 

Requirements that make you the best candidate:

  • Minimum high school education (University or College degree are an advantage)
  • Advanced knowledge of Dutch/French/German/Italian/Norwegian/German and French and at least intermediate English (verbal, written)
  • Customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage)
  • Excellent communication skills written and oral
  • Outstanding customer orientation and problem solving skills
  • Team attitude
  • Ability to  prioritize in a faced paced environment
  • Ability to take initiative
  • Logical and proactive thinking
  • Experience in using Microsoft Office, especially Excel with confidence

 

Contact:

Réka Nagy

Tel: +36 1 8833 579

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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