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Mortgage Shortfall Specialist - Dorset, Bournemouth, BH1 1NA

Bournemouth Administration Centre, Richmond Hill.

Do you have excellent communication and organisational skills? Do enjoy working to your own initiative and managing your own work loads? Within Lending Control we manage every step of our customer's arrears on Nationwide's Mortgage, Personal Loans, Current Account and Credit Card products from the initial missed payment on their account through to the recuperation of debt and closure of accounts?
In Bournemouthwe are looking for a Mortgage Shortfall Specialist to join our Recoveries team in Lending Control to manage our Mortgage Shortfall accounts.
Who we're looking for
•Excellent communication and analytical skills with the ability to research and assess data to identify the root cause of issues and corrective actions.
•Ability to make informed decisions and recommendations based on information presented
•Numerate and literate to GCSE/NVQ II standard.
•Proven written and verbal communication skills with ability to interact with others.
•A basic knowledge of Excel
•Any knowledge of a Mortgage arrears process or working with Mortgage Shortfalls would be desirable.
PC literate with experience in the use of both MSOffice and other Windows applications
What you'll be doing
You will be overseeing a stock of closed mortgage accounts and you will review cases and work closely with our debt management agencies to maximise recovery.
Undertake controls to ensure shortfall balances are accurate before instructing new Mortgage shortfall accounts to 3rd party suppliers
•Assessing cases with Litigation action for potential enforcement
•Analysing credit reports, Income and Expenditure forms and asset information to make decisions & recommendations for a proposal to settle a shortfall balance
•Ensuring correct financial adjustments are made to shortfall debts and communicated to Debt Collections Agencies
•Reviewing queries received from Debt Collection agents and challenging activity and outcomes to ensure best recovery.
•Reconciling and assessing management information supplied by the Debt Collection Agents
The extras you'll get
If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide. As well as your salary, there's life assurance, a pension and a recognition and rewards scheme. We think it's a great place to work, and we're not afraid of giving you praise when you've done well.
Why work for us
At Nationwide we don't have shareholders, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
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Munkavégzés helye Dorset
Kategória Külföldi munka
Régió Külföld
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