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Master Data Service Delivery Manager

  • A hirdetés 1038 napja lejárt


  • Manage the master data and sales support operations (team leaders and agents)
  • Ensure service is delivered according to Service Level Agreement and to partner satisfaction targets on the managed functional area
  • Ensure appropriate escalation process is in place and act as ultimate escalation point
  • Ensure proper feedback process from the partners is in place and all actions are taken to deliver improvement opportunities
  • Plan and control financial budget of the managed functional area
  • Deploy operational objectives to the managed functional area and set annual targets to direct reports
  • Hire and manage employee lifecycle process for employees in senior and team leader positions
  • Manage the performance management appraisals within the managed functional area
  • Set clear expectations to team members on required knowledge and skill level and ensure functional training is in place
  • University or college degree preferably in economics
  • Fluency in English
  • 8-10 years professional experience
  • 2-4 years experience as a manager
  • Relevant work experience in the area of customer master database or sales support in a multinational organization
  • Strong knowledge of Microsoft Excel Packages (especially in Excel and Power Point)
  • Experience in supporting and implementing strategic plans
  • Experience in continuous improvement projects
  • Customer focus
  • Excellent leadership skills
  • Any other European language
  • Project management experience
We offer:
  • High-energy and values-driven organization
  • Multinational environment
  • Attractive compensation package
  • Professional trainings
Helyek Budapest
Kategória -
Minimális tapasztalat Több mint 5 év
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