The Manager Operations & IT will support the internal and / or external service providers (i.e. Call center and Back office), will be responsible for the future development and maintenance of the core banking system as well as the IT-infrastructure of the direct bank. Furthermore he/she will support and coordinate internal and external driven projects.
Project management / support , advisory and steering function for Call center and for Back office
Process management Call center/Back office:
Process controlling and process optimization of Call center/Back office, support/Assignment IT-infrastructure CBS, Support/Assignment IT-infrastructure Support/Assignment Administration CBS and service companies
Sales reporting, regulatory reporting / general ledger, ad hoc reporting
Development Bank system/Online Banking/PVI: assignment, reconcilement, tests, implementation within bank and service providers
User administration, competence system, institute administration
reconcilement / development, infrastructure, security
Payment coordination CBS and payment transaction companies: projects and operating
2nd Level Support for handling of customer complaints, contract management (service providers), verifying invoices service providers, Hard-/Software, Telecommunications
Relevant technical University Degree
Further job training as banker or other IT and operation related education
Minimum 3-5 years of experience in a similar position
Project management skills are appreciated
Assertiveness, team-oriented, proactive, service oriented, dedication, operational readiness
Experienced with Microsoft Office Products, Expert in Microsoft Excel, Cognos, Reporting tool, CBS Systems
Fluent German and English
You will have a chance to work in a dynamic, hands on team at the smaller but highly developing company in Frankfurt am Main, Germany.
The chance to be a part of the big, international company, in the environment constantly developing its business and improving its operations environment.
For this position applies a collective minimum basic salary with disposition to overpayment depending on the professional quality and experience. Additionally you can influence your possible target salary positively by your effort and commitment.
If you are interested in this position, please send your CV to firstname.lastname@example.org