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Lenovo Depot repair lead

Régió: Magyarország

PBS International Kft.
Hozzáadva: 2016.09.26.
Hirdetés azonosító: 1024960
Lenovo Depot repair lead

Country:    Hungary (+36)

Description of position:    The primary goal of the function is to manage the Depot repair processes for Lenovo PC, executed centrally by Teleplan in Havant and Prague for Western Europe and executed by local providers in Switzerland, Israel, South Africa and Turkey.

Duties:    This person will be the prime interface with the depot vendors, will monitor the day-to-day activities as well as report on the performance on a weekly and monthly basis internally.

• Monitor Depot activities

Have regular status meetings with both Teleplan depots- Reporting

• Reporting

Create weekly and monthly performance overviews on turn around time and first time fix for all depot locations

• Manage ad-hoc requests

• Process support

Support incidental requests / issues where required

• Support and implement process improvements:

Understand the current work activities in order to look for process improvements and assist to drive activities to closure

• Interact with other SPO departments to ensure common goals will be reached

• Interact with departments outside of SPO

Work with the team member(s) to understand the issue, do a detailed deep dive to find possible root causes and address/follow up on resolution

• Act as back-up inside the Depot support team

Requirements, skills:    Requirements:

• Bachelor's degree

• Fluent English and Hungarian knowledge

• Strong communication skills and the ability to work internationally

• Product engineering skills

• Strong analytical skills as well as process skills

• Show initiative, be pro-active and a self-starter

• Strong ability on closing activities (including follow up activity and informing necessary functions)

• High level of reporting skills and analytical skills (Excel, query/SQL experience, cognos)

Known languages:    Fluent English and Hungarian knowledge

Short company info:    Our client is a multinational company located 30-40 minutes from the capital.

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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