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Lead Incident Manager 
IT Services Hungary Kft.
Hozzáadva: 2016.12.24.
Hirdetés azonosító: 994594
lejárt
FELADAT
  • Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record
  • Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
  • Control correct assignment of Incidents
  • Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
  • Plan and organize the  completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the  issue
  • Clarify all responsibilities being unclear
  • Schedule the Incident
  • Classify and prioritize the Incident
  • Make a diagnosis of the Incident
  • Coordinate solving of the Incident  and closing of the Incident
  • Initiate the Major Incident Process on suspicion of a Major Incident
  • Handle hierarchical escalation - requesting resources  - Functional authorization of sectors involved
PROFIL
  • 2 years’ experience within the IT environment and processes
  • Understanding of business environment and IT, processes, organization
  • Communication in speech and writing
  • Skills of conducting a presentation
  • Analytical skills, ability to perform in complex IT environment
  • Customer oriented, initiative and enthusiastic
  • Results oriented, persevering, able to complete task on time under pressure
  • Good communication and presentation skills
  • Works on assigned tasks independently

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
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